Contact us
Frequently Asked Questions
Can I send you fabric for custom hats?
We have done this for many of our lovely family customers but at the moment we are not accepting fabric. We are open to it in the future when COVID is under control.
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What are the washing requirements for all hats?
For all hats and materials made with 100% cotton, we recommend machine washing with cold water and hang-drying. Heat could potentially shrink the fabric. We have discovered our customers throwing them in the wash with no special care and are happy with outcome. All of our designed hats are durable and quality made for a stylish, rinse and repeat lifestyle.
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Where are our hats made?
Our manufacturing facility is in Illinois. Yes, your hats are born in the US! #americanmade
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Should I iron my hat?
The OR World family irons them for you but this is a personal preference for further ironing. Some family members like a "crispy look" others like a "natural flow" look.
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Are you hiring?
OR World Surgical Hats LLC is only growing and seek the best for our happy and satisfied customers! If you have love to give and a skill you know would be beneficial, email smamerow@orworld.net for future opportunities. <3
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Can you ship hats internationally?
No, we are only serving the United States as of right now.
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How did OR World start?
The family owned craft room started when Sara became a Surgical Technologist in 2014 and she didn’t like the hats she was wearing in surgery. She felt hot, uncomfortable, desired more style and her hair kept falling out! Her mom has been sewing since 1968, so they decided to combine their expertise to customize a pattern for her. Sara was asked by her coworkers if they could have a cute hat too! They mastered different styles that were comfortable, cute and that protected her. They are now serving hospitals all over the nation!
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What does ORworld stand for?
The O.R stands for Operating Room. Despite massive demand in other markets such as the Food industry, Dentistry, Cancer patients and other medical departments, the owners kept the name in remembrance of where they started making hats which was for the operating room in the surgical department.
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Have questions about our shipping and refund policy?
We are happy to help! Our shipping and refund policy is also located at the footer (bottom) of our homepage of website and during the checkout process for your convenience.
Customer Service hours? We’d love to hear from you!
Email satisfaction time: Noon-4pm Mtn time Mon-Fri
Direct Message us! Instagram- orworldsurgicalhats
Questions about orders and fabric-email: nmamerow@orworld.net
Customer support and any other questions- email: smamerow@orworld.net
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Welcome back brothers and sisters! If you are new, welcome to the FAMILY!
“Happiness is having a large, loving, caring, close-knit family in another city.”
-George Burns